Privacy Policy
Effective date: 23 August 2026
This Privacy Policy explains how Zenwise AI processes personal information.
1. Controller
The data controller is:
Daniil Degtyarev, trading as Zenwise AI
Dorfstr. 5
85778 Haimhausen
Germany
Email: support@zenwise.ai
2. Information We Process
Account information
We process the email address used to create and access your account and information you provide when contacting support.
Conversation information
Zenwise processes and stores text transcripts of your conversations.
Your conversations may contain any information you choose to disclose, including information about your experiences, relationships, thoughts, emotions, behavior, physical or mental health, or other sensitive matters.
When you use voice functionality, audio is transmitted and processed in real time to enable the conversation and generate text. Zenwise does not retain an audio recording as part of your account.
Technical information
The Service and its infrastructure providers may process technical information necessary to authenticate users, operate and secure the Service, and diagnose technical problems, such as IP address, device or application information, session information, and operational logs.
Payment information
If you purchase a paid subscription, payment providers or app stores process payment information.
We receive information necessary to administer the transaction and subscription, such as payment status and subscription information.
3. How and Why We Process Information
We process account information to create and operate your account, authenticate you, provide the Service, and administer subscriptions. Where the GDPR applies, the legal basis is Article 6(1)(b) GDPR.
We process conversation information to conduct conversations, maintain continuity between conversations, personalize the Service, provide self-reflection and personal-development functionality, provide educational courses, and generate requested materials.
Where the GDPR applies, conversation processing based on your consent relies on Article 6(1)(a) GDPR. Where your conversations contain special-category personal data, including health information, we rely on your explicit consent under Article 9(2)(a) GDPR.
We process necessary technical and security information based on our legitimate interests in operating and protecting the Service, preventing misuse, and maintaining security under Article 6(1)(f) GDPR.
We may also process information where necessary to comply with legal obligations under Article 6(1)(c) GDPR.
4. Your Consent
Because conversations may contain sensitive information, Zenwise asks for explicit consent before processing conversation content.
You may withdraw consent by contacting support@zenwise.ai.
Withdrawal does not affect the lawfulness of processing that occurred before withdrawal. Because processing conversation content is central to Zenwise, withdrawing consent may prevent us from continuing to provide some or all of the Service.
5. Service Providers
We use service providers that process information on our behalf where necessary to operate Zenwise.
These may include providers of:
- AI inference and real-time voice processing;
- cloud hosting and infrastructure;
- authentication and service communications;
- payment processing;
- application distribution and technical operations.
We require processors to handle personal information in accordance with applicable contractual and legal requirements.
We do not sell personal information or conversation content to advertisers or data brokers.
We do not disclose conversation content for targeted advertising.
6. AI Training
Zenwise does not use your conversation transcripts to train or fine-tune its AI models.
7. Human Access
Zenwise does not routinely review conversation transcripts manually.
Access to personal information is limited to persons and processors for whom access is reasonably necessary to operate, secure, support, or comply with legal obligations relating to the Service.
8. International Processing
Some service providers may process information outside the European Economic Area.
Where the GDPR requires safeguards for an international transfer, we use an applicable legal transfer mechanism, such as an adequacy decision or appropriate contractual safeguards.
9. Retention
Conversation transcripts are retained while your account remains active because they are used to provide conversational continuity and personalization.
Other account information is retained for as long as necessary to operate the account.
Information that must be retained for accounting, tax, fraud-prevention, dispute-resolution, or other legal purposes may be retained for the period required by applicable law.
You may request account and data deletion by contacting support@zenwise.ai.
When a valid deletion request applies, we delete personal information as required by applicable law. Deletion from backup or archival systems may occur later as those systems are overwritten or deleted through their ordinary lifecycle where permitted by law.
10. Security
We use reasonable technical and organizational measures designed to protect personal information, taking into account its sensitivity and the nature of the Service.
No online service can guarantee absolute security.
11. Your Rights
Depending on applicable law, you may have the right to access your personal information, correct inaccurate information, request deletion, restrict or object to processing, receive certain information in portable form, and withdraw consent.
You may exercise these rights through support@zenwise.ai. We may take reasonable steps to verify your identity.
Where the GDPR applies, you also have the right to lodge a complaint with a competent data protection supervisory authority.
Additional rights relating to consumer health data are described in the Consumer Health Data Privacy Notice.
12. Automated Decision-Making
Zenwise uses artificial intelligence to generate responses and materials.
We do not use your personal information to make solely automated decisions that produce legal or similarly significant effects concerning you.
13. Advertising and Communications
We do not use conversation content for advertising.
We may send communications necessary to operate the Service, such as authentication codes, account messages, billing information, and important service notices.
If we introduce marketing communications, we will provide any consent or opt-out mechanism required by applicable law.
14. Cookies and Similar Storage
The web Service may use technical cookies, local storage, or similar technologies where necessary to authenticate you and provide functionality you request.
We do not currently use such technologies for targeted advertising.
15. Children
Zenwise is intended for users aged 18 or older.
We do not knowingly offer the Service to persons under 18. If you believe a person under 18 has created an account, contact support@zenwise.ai.
16. Changes
We may update this Privacy Policy as the Service or applicable law changes.
Where required by law, we will provide additional notice or obtain consent before materially changing how personal information is processed.
17. Contact
For privacy requests or questions:
Daniil Degtyarev
Zenwise AI
Dorfstr. 5
85778 Haimhausen
Germany