Consumer Health Data Privacy Notice
Effective date: 23 August 2026
This Consumer Health Data Privacy Notice supplements the Zenwise AI Privacy Policy and applies where consumer health privacy laws apply, including the Washington My Health My Data Act and Nevada consumer health privacy law.
Zenwise is a self-reflection, personal-development, and educational service. It is not a healthcare provider or mental-health treatment service.
However, information you choose to discuss with Zenwise may qualify as consumer health data under applicable law.
1. Consumer Health Data We Process
Consumer health data may include information contained in your conversations that identifies or relates to:
- your physical or mental health;
- emotions or psychological state;
- behavioral or psychological experiences;
- symptoms, conditions, treatments, medications, or health-related experiences you choose to mention;
- reproductive, sexual, or other health-related information you choose to disclose; and
- health-related or psychological information inferred from your conversation while generating a response.
Zenwise retains text conversation transcripts as conversation history.
Voice input is processed in real time to provide voice functionality. Zenwise does not retain the audio recording as part of your account.
Zenwise does not maintain a separate medical record or diagnostic health record about you.
2. Sources
We obtain consumer health data directly from information you choose to provide during your interactions with Zenwise.
The Service may also infer information from the content of those conversations when necessary to understand your input and provide the response or functionality you requested.
We do not obtain consumer health data from healthcare providers, wearable devices, health applications, medical records, or data brokers.
3. Why We Process Consumer Health Data
We process consumer health data only as necessary to provide functionality you request, including:
- conducting conversations;
- understanding your input;
- maintaining continuity between conversations;
- personalizing responses using previous conversations;
- providing self-reflection and personal-development functionality;
- providing educational courses; and
- generating post-session or other requested materials.
We may also process information where necessary to secure the Service or comply with applicable law.
We do not use consumer health data for advertising.
We do not use conversation transcripts to train or fine-tune Zenwise AI models.
4. Processors
Consumer health data may be processed on our behalf by processors necessary to provide the Service, principally providers of AI and real-time voice processing and cloud infrastructure.
These processors act on behalf of Zenwise under applicable contractual and legal requirements.
5. Sharing with Third Parties and Affiliates
Zenwise does not currently share consumer health data with third parties or affiliates for their independent purposes.
Zenwise does not sell consumer health data.
Zenwise does not share consumer health data with advertisers or data brokers.
Processors acting on behalf of Zenwise are not treated as independent third parties where applicable law excludes processors from the definition of third-party sharing.
6. Cross-Site Collection
We do not permit third parties to collect consumer health data through Zenwise over time and across unrelated websites or online services for targeted advertising or behavioral profiling.
7. Your Rights
Depending on applicable law, you may have the right to:
- confirm whether Zenwise collects, processes, shares, or sells consumer health data relating to you;
- access consumer health data relating to you;
- receive information about third parties or affiliates with whom it has been shared or sold;
- request correction where applicable;
- request deletion;
- withdraw consent to future collection or processing where processing is based on consent; and
- appeal certain decisions concerning a privacy request.
To exercise a right, email support@zenwise.ai from the email address associated with your Zenwise account.
We may take reasonable steps to verify your identity.
8. Appeals
If we deny a consumer health data request and applicable law gives you a right to appeal, reply to our decision or email support@zenwise.ai with the subject “Privacy Appeal.”
We will review the appeal and respond as required by applicable law.
9. Changes
If we materially change the categories of consumer health data we process, the purposes for which we process it, or the persons with whom it is shared, we will provide notice and obtain consent where required before applying the change.
10. Contact
Daniil Degtyarev, trading as Zenwise AI
Dorfstr. 5
85778 Haimhausen
Germany
Email: support@zenwise.ai